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The customer is always right.

Except when they blame themselves for failing to find what they need quickly and easily your Web site.

Most Internet users encounter frustrating, poorly designed Web sites everyday. Yet they usually assume it's their own lack of technical experience.

We don't accept the premise that users are at fault. That the World Wide Web remains an emerging medium, that technical limitations make it inherently difficult to create a seamless user experience.

Good Web design is possible and we can measure it. With formal usability studies-structured observation of actual people using your Web site-NHT can determine where your site design works well. And where it fails.

With that knowledge, we can recommend and implement changes responsive to your users' needs. Contact us today to discuss your Web site's usability.

WEB SPECIALIST

John English

John J. English joined NHT in 2003. He graduated from the University of Montana School of Business, and has 8 years experience in the field of Internet and computer administration. His expertise includes Web design and development, systems administration, as well as user support.